About the role:
- Location: Buenos Aires, Argentina (Hybrid 1-3 days per week in office)
- Full-time
- Permanent, full-time employee (this is not a contractor position)
- Application Information:
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for a new position
- Reporting to the Senior Director, Information Technology

As an IT Support Specialist , you’ll …
- Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
- Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base
- Own audio visual setup at the office
- Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
- Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space
- Serve as a backup resource for IT onboarding support during new hire cohorts, as needed




- Provide local support for our Argentina based workforce
- Maintain hardware and software inventory, where necessary
- Escalate complex issues to the right internal teams and follow through to resolution

About you:
Requirements:
- 2-4 years of hands-on experience with help desk ticketing systems
- Skilled in using AI-powered tools to work efficiently such as MM&MM;
- Familiar with supporting audiovisual setups for meetings, presentations, and larger events
- Comfortable troubleshooting macOS environments
- Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement
- Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs
- Available to work full‑time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT

📌 IT Support Specialist (Buenos Aires)
🏢 Webflow
📍 Buenos Aires