Senior MSP Technical Operations Engineer Contract-to-Hire | Remote - Outside the United States | Philippines Preferred
About the Role
Practice IT is seeking a highly capable Senior MSP Technical Operations Engineer to join the team on a contract-to-hire basis. This individual will initially focus on understanding the existing technical environment, workflows, tools, and service delivery processes, while identifying operational gaps and opportunities to improve efficiency, documentation, redundancy, and escalation processes. During the first 1-2 months, the successful candidate will conduct a deep assessment of current technical operations, document critical workflows, identify single points of failure, develop and improve SOPs, and establish scalable processes. Over time, this person will become a key technical partner to leadership and support the next phase of organizational growth and restructuring.
Key Responsibilities
- Learn and understand Practice IT’s existing technical environment, workflows, systems, tools, and service delivery processes.




- Assess current IT operations and identify inefficiencies, process gaps, technical risks, and single points of failure.
- Document technical workflows, procedures, configurations, and operational knowledge.
- Create, standardize, and maintain detailed SOPs, runbooks, and technical documentation.
- Identify opportunities to improve service delivery, technical support, escalation processes, and operational consistency.
- Develop processes and redundancies that reduce dependency on individual team members.
- Review and improve escalation procedures to ensure issues are routed and resolved efficiently.
- Help establish scalable technical processes that can support future team growth.
- Work closely with leadership to understand operational challenges and recommend practical solutions.
- Support technical troubleshooting and escalation when required.
- Review existing tools and workflows and identify opportunities for better

📌 Senior MSP Technical Operations Engineer (Rincón de los Sauces)
🏢 Kore RPO
📍 Rincón de los Sauces