Why Apply to New Frontier Immigration Law
Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
Role Objective
The Customer Service Representative works on the Collections Team and is responsible for managing overdue client accounts through a client-centered approach making proactive outbound contact, processing payments, maintaining accurate records, and providing responsive inbound support. This role balances collections effectiveness with exceptional client service, ensuring every interaction reflects the firm's commitment to professionalism and accountability.
Responsibilities / Duties
- Make outbound calls to overdue clients from the assigned account list - document the outcome of every contact in Filevine same day, without exception.
- Process phone payments for inbound and outbound payment calls - collect via approved methods, confirm receipt, and document in both Filevine and Invoiced.
- Log all payments in the daily payment tracker before end of business - zero missed entries.




- Update the overdue client list in real time - tracking contacts made, payments received, promises to pay, and resolved accounts.
- Manage client accounts by preparing contracts, applying payments accurately, setting up and maintaining payment plans, processing payment arrangements, and keeping account records current.
- Answer general inbound calls from existing clients - triage and resolve where possible, route when out of scope, and maintain a target answer rate of 80% or higher.
- Negotiate debt recovery amounts and take measures to support timely payment collection.
- Resolve client account concerns with professionalism and clear communication throughout.
- Report collection activity daily and contribute to team strategies for debt recovery.
- Process refunds and offboard clients following company procedures when assigned.
- Comply with all company policies, procedures, and client

📌 Customer Service Representative (Argentina)
🏢 New Frontier Immigration Law
📍 Argentina