Ciklum is looking for a Support Engineer to join our team in Argentina.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a integral team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Are you looking to advance a career in customer service, and support? Do you have a knack for helping people and an eagerness to problem-solve? Want to be a member of a high-performing customer support center environment? Good news Our client is looking for a Technical Support Specialist to join their team. Reporting directly to the Technical Support Manager, the Technical Support Specialist will perform first level technical support services for all technology-based commercial services (customer facing solutions).
This role will be responding directly to customers' support queries. The Technical Support Specialist will follow a standardized approach to understand the needs of the customer and recommend the proper utilization of the best solution or capability based on those needs. In handling of reported incidents, thorough symptom assessment will be employed to establish the root cause. Using a step-by-step process, this role will guide the customer through problem resolution and/or functional training as appropriate.
Responsibilities
• Ensuring service is provided in accordance with our client's Service Desk Operating Procedures and adheres to defined Service Level Agreements
• Actively seeking to understand the customer’s needs and/or the root cause of the current inbound request
• Acting as a customer advocate and seeking to take ownership of customer inbound requests through resolution
• Managing inbound
📌 Support Engineer (Argentina)
🏢 Ciklum
📍 Argentina
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