Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role and Team
A phenomenal opportunity exists within Medallia’s Accounts Receivable team as we are looking for a Senior AR Collections Analyst to contribute and support within our specialized Collections team. This highly visible role will focus on improving the overall financial health of Medallia’s aging receivables via driving towards departmental goals and objectives.
This position requires strong communication and organizational skills in addition to analytical reporting and presentation skills. This role will be reporting directly to the Accounts Receivable Senior Manager.
Responsibilities
• Work closely with the Accounts Receivable Collections Manager to meet cash target requirements, improve departmental efficiency, and make suggestions for inter-departmental improvements.
• Research and analyze customer accounts prior to making customer contact for past due balance.
• Communicate with customers via phone, email, or online meeting regarding outstanding invoices and maintain detailed collection notes.
• Successfully resolve difficult or complex collections challenges by utilizing technical knowledge of collections, critical thinking, and procedural guidelines.
• Collaborate closely with Finance, Sales, and our customers to resolve billing and collection