About the Role

Solutions Architects collaborate with internal teams to craft and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.

Responsibilities

Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients

Draft project plans containing the implementation details and timelines, including risk analysis

Ensure the deadlines of the implementation timeline are met

Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation

Execute and verify the configuration tasks in GlobalLink tools based on client requirements

Act as the primary technical point of contact and point of technical escalation for clients

Assist the support team with any client configuration issues

Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure

Become the spokesperson of the team for one or more of our products if desired

Mentor new team members as needed





Prepare trainings and procedures to contribute to the continuous improvement of the team's work

Contribute to internal projects

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Required qualifications and skills

Minimum Bachelor’s degree or its equivalent

Minimum of 2-3 years of experience in a client-facing role

Excellent written and verbal English communication skills

Project management and client solution implementation experience

Investigation, troubleshooting and documentation skills

Effective time management, problem solving and analytical skills

Collaborative attitude

Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)

Experience with Corrective and Preventive Action processes

Foreign language ability a plus

In order to apply, please submit your CV in English

📌 Solutions Architect - BA (Buenos Aires)
🏢 Transperfect
📍 Buenos Aires