Postúlate en Kit Empleo: kitempleo.com.ar/empleo/si7rg

About us
Influx delivers ondemand, 24 7 customer support for brands and companies worldwide. Our general team of agents and managers works across time zones to provide seamless, highquality support every day of the year, including holidays.
Location Argentina
Work Mode Remote BYOD Bring Your Own Device
Department Operations Delivery
Reports to Team Leader
Imagine doing more than just responding to customers and improving how support works altogether.
Were looking for a Senior Customer Experience Specialist AIEnhanced who can deliver excellent customer support while working alongside AI tools to improve quality, accuracy and efficiency.
In this role, youll operate with a high level of ownership, handling complex cases while helping shape how AI supports customers behind the scenes.
What youll do
Youll work across two core areas
Support customers Tier 2 level
Handle complex or sensitive customer cases with empathy and sound judgment
Review and refine AIgenerated responses to ensure clarity and accuracy
Step in where automation falls short and provide thoughtful human solutions
Improve how support works
Identify gaps, inconsistencies or errors in AI responses
Help refine knowledge bases, workflows, and documentation
Contribute to improving how AI tools support customer interactions

What makes this role unique
This is not a traditional support role.
You wont just follow processes. Youll help improve them.
Youll combine
Customer support expertise
Strong written communication
Critical thinking and problemsolving
Adaptability in fastchanging environments




Your main tool is writing.
More specifically, reviewing, refining and elevating AIgenerated communication.
What were looking for
Were looking for candidates who can perform across four key areas
Customer Service 2 or more years of BPO or Customer Service experience
Strong customer focus with the ability to manage complex scenarios
ClientFacing Communication internal and external stakeholders
Mandatory Advanced English B2 with clear, professional, and effective communication
Continuous Improvement Mindset
Ability to identify issues and improve systems, documentation, or workflows
Adaptability
Comfortable working in dynamic environments and learning new tools quickly.
Technical Requirements BYOD
Reliable and stable internet connection.
Computer with a minimum Intel Core i5 processor or equivalent.
Noisecanceling headset.
A fully functional laptop and reliable high speed internet are required Windows operating system only iOS is not supported.
Why join us
Be part of the transformation of customer support
Work at the intersection of AI and operations
Move beyond repetitive tasks into systemlevel impact
If youre excited about the future of AI human collaboration, this role is for you. Apply now
Bolsa de trabajo Argentina ofrecemos puesto de Customer Experience Specialist AI Operations para el sector de CallCenter Telemercadeo en la empresa INFLUX INC. de 25 de Mayo. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/si7rg

📌 Customer Experience Specialist AI Operations (Veinticinco de Mayo)
🏢 Influx.
📍 Veinticinco de Mayo