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Hybrid Work: Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires or Santiago, Chile offices.

Role

The adecuado candidate for the Solutions Architect position will have a deep knowledge of Salesforce Marketing Cloud Engagement, a general knowledge of Data 360 and CRM, and the ability to offer best-in-class consulting to clients. As the project solutions lead, the Solutions Architect is responsible for gathering and translating business requirements for the project team and executing tasks related to configuration, development, and validation. They ensure the quality and integrity of the overall solution throughout the project lifecycle.

Core Responsibilities

- Conduct design, discovery and technical walkthroughs with assigned clients
- Develop and conduct custom training sessions for assigned clients where applicable
- Lead project delivery in close partnership with the Project Manager and Account Manager, ensuring execution aligns with scope, timelines, and client expectations
- Provide solution and strategy direction across the project lifecycle
- Prepare technical and functional documentation
- Estimate complexity and effort for high‑impact tasks and projects
- Identify risks and propose mitigation strategies during design and development phases
- Collaborate with Technical Architects to ensure alignment between technical implementation and business/solution design
- Support troubleshooting of high‑complexity defects and production issues
- Participate in pre‑sales efforts by providing solution feasibility, architecture input, and scoping support when required
- Mentor solutions specialists, provide coaching, and promote continuous improvement within the practice

Skills and Qualifications

- Experience with Marketing Cloud Engagement
- Experience with Salesforce Sales (CRM), Agentforce and/or Service Cloud is a plus
- Experience using LucidChart or a similar tool to create diagrams
- Participation in projects using Project Management Methodologies such as Lean, Agile, Waterfall




- Experience in creating detailed requirements and functional specifications documents
- Experience in identifying scope changes
- Excellent analytical and critical‑thinking skills, especially in complex scenarios
- Promote collaborative teamwork with peers and clients
- Keep a positive attitude and commitment toward work
- Strong willingness to learn and continuously improve

Preferred Qualifications

- 4+ years of related experience in Salesforce or 7–9 in MarTech environments
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience
- Salesforce certification Marketing Cloud Consultant, Marketing Cloud Admin, Agentforce Specialist and/or Data 360 Consultant is a plus
- Experience designing and delivering complex multi‑cloud Salesforce implementations is a plus
- Strong experience in agency, multi‑client, or consulting delivery environments

Benefits Highlights

- Eligible for Monthly Recognition Awards
- Kentico & Salesforce certification exams paid for by Marcus Thomas
- Monetary bonus for earning strategic certifications and accreditations
- $20/month toward home internet/connectivity (equivalent in local currency)
- Health and wellness reimbursement up to $200 annually per eligible staff member for costs such as gym memberships, psychology sessions, fitness watches, equipment, and running shoes

Time Off

- Paid, flexible time off (Sick/Study/Vacation legal system)
- Paid, observed local National Holidays
- Paid, one week extra per year as personal time off
- Paid, Paternity leave: four weeks of time off

Growth

- Annual Diversity & Inclusion Training
- Time for Training & Certification
- English Classes

Perks

- Health insurance family pack (ARG: OSDE 310)
- Access to common spaces & events
- Travel opportunities
- Employee anniversary gift: breakfast delivery (except for milestone anniversaries)

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/rw6xo

📌 Solutions Architect, Salesforce (Providencia)
🏢 Marcus Thomas
📍 Providencia