Postúlate en Kit Empleo: kitempleo.com.ar/empleo/raygd

About Empresa confidencial

Empresa confidencial is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

Location: Remote — Mexico, Brazil, Argentina, Eastern Europe, or other international locations

About the Role

We are looking for a Chargeback & Dispute Specialist to manage and investigate payment disputes across our platform. This role is responsible for handling the full dispute lifecycle, preparing strong evidence submissions, and helping reduce chargeback rates across the business.

Empresa confidencial operates in a high-volume e-commerce and telehealth environment,



where efficient dispute management and fraud prevention are critical to protecting revenue and maintaining compliance with card network thresholds.

This role works closely with payments operations, customer support, and fraud prevention teams to investigate disputed transactions and identify patterns that may indicate fraud, misuse, or operational gaps.

Key Responsibilities

Chargeback Lifecycle Management

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Manage the end-to-end chargeback process from dispute notification to final resolution
- Review incoming disputes from Stripe and other payment processors

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Understand and categorize disputes based on card network reason codes

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Ensure disputes are responded to within required deadlines

Dispute Investigation
- Investigate transactions and customer activity to determine the validity of disputes
- Analyze relevant information such as:
- transaction history
- account activity
- IP address and device information
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/raygd

📌 Payments Dispute (Argentina)
🏢 Empresa líder
📍 Argentina