Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q36z6

Miratech helps visionaries change the world. We are a integral IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in ****.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly **** full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a
Business Analyst
with a strong background in Contact Center operations to join our Contact Center Transformation Program. The successful candidate will collaborate closely with the Product Owner and business stakeholders to define the product vision, roadmap, and delivery structure (charter, backlog, epics, and features). This role will also be responsible for coordinating and supporting the delivery of new features across Contact Center Operations and Technology Enablement.
A solid understanding of Genesys Cloud Platform and Microsoft Dynamics 365 is essential to ensure alignment between platform capabilities and business needs.
Responsibilities:
Collaborate with the Product Owner and business stakeholders to define the project charter, vision, and roadmap
Develop, refine, and maintain the product backlog, including epics, features,



and user stories
Coordinate and support the delivery of new features for Contact Center Operations and Technology Enablement
Ensure alignment between business requirements and platform capabilities (Genesys Cloud and Dynamics 365)
Act as a bridge between technical teams and business stakeholders, ensuring clear communication and transparency
Provide guidance and support to development teams to ensure successful delivery
Track and report on project progress, risks, and issues
Manage and resolve ServiceNow tickets, including Level 1 support for contact center agents and leadership within the Genesys Cloud telephony environment
Qualifications
3+ years of experience as a Business Analyst or in a similar role
Proven expertise in Contact Center environments
Hands-on experience with Genesys Cloud Platform and Dynamics 365
Excellent communication and stakeholder management skills
Knowledge of regulatory and compliance requirements relevant to the industry
Proficient in Microsoft Office and diagramming tools (e.g., Visio, Lucidchart)
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Bachelor's degree in Computer Science, Information Technology, or a related field
Nice to have:
Experience in Contact Center transformation programs




Certifications in relevant technologies or methodologies (e.g., Genesys Cloud, Dynamics 365, Agile/Scrum)
Experience within the Banking or Financial Services industry
Additional Information
We offer:
Culture of Relentless Performance:
join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits:
enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture:
make the most of the flexibility that comes with remote work.
Growth Mindset
: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact:
collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment:
be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values:
join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
*
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q36z6

📌 Genesys Cloud Cx Business Analyst (Córdoba)
🏢 Miratech
📍 Córdoba