Postúlate en Kit Empleo: kitempleo.com.ar/empleo/m1itx

**HOURS**:Full time.

**POSITION SCOPE AND SUMMARY**

**KEY DUTIES & RESPONSIBILITIES**
- Fluency in English
- Serve as the first-line call reception for the Customer Service Team.
- Answers incoming telephone calls.
- Responds to customer questions.
- Creates reports that go to appropriate department/location to resolve customer concerns.
- Make outbound calls pertaining to customer-related issues.
- Monitor multiple inboxes handled by the CC Team as requested.
- Provides complete troubleshooting steps for the App.
- Embody the service vision, objectives, and values of the organization.
- Provide accurate and courteous responses to internal and external customers while being empathetic to any issues or concerns.
- Act as a knowledgeable information resource for callers; familiar with all services offered.
- Maintain a high level of professionalism.
- Identify and expedite priority issues.
- Organize multiple tasks for the most efficient processing.
- Learn to operate different systems and be versatile in answering customer inquiries.




- Stay informed of all changes in company policies and new programs.
- Attend department and company meetings, as needed.
- Provide flexibility with extended hours or overtime, as needed.
- Participate in professional development courses.
- Performs other duties, which support the mission and values of the Company, as required, or requested.
- Contributes to the positive team efforts of the office and the Company.
- Represents the company professionally in appearance, demeanor, and verbal communication.
- Maintains confidentiality of sensitive individual and organization data without exception.

Pay: $400,000.00 - $1,000,000.00 per month

Ability to commute/relocate:

- Buenos Aires, Buenos Aires: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your target monthly salary (in US Dollar)?

**Language**:

- English (required)

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/m1itx

📌 Customer Support Specialist (Buenos Aires)
🏢 VelaONE
📍 Buenos Aires