Postúlate en Kit Empleo: kitempleo.com.ar/empleo/lwm9z

Company Description

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Headshots.com is transforming how professional headshots are delivered. Trusted by enterprise clients such as Boeing, Netflix, and American Express, we produce studio-quality headshots from smartphone images—backed by world-class production and technology. As we scale our platform, strong delivery discipline and cross-functional coordination are critical. Headshots.com is seeking a Customer Success Coordinator to support post-launch customer engagement, account coordination, and internal systems upkeep. This role helps ensure a smooth, high-quality experience for customers through consistent execution and strong coordination across teams. The adecuado candidate brings a high level of organization, reliability, and comfort working at the intersection of customer communication, systems accuracy, and cross-functional team collaboration.

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Core Responsibilities Customer

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Engagement & Account Support

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Conduct monthly check-ins with launched teams to maintain engagement, gather feedback, and surface potential expansion or upsell opportunities.

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Serve as a day-to-day point of contact for assigned team accounts after launch, handling questions, updates, and general account support.

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Escalate complex issues or commercial conversations to senior leadership as needed.

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Training & Enablement Support

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Lead or co-lead admin and team training sessions on how to submit usable photos (lighting, framing, attire, common errors).

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Manage live Q&A; during trainings using prepared materials and documented best practices.

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Capture recurring questions and feedback to improve documentation and training assets over time.

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Account Management & Operational Advocacy

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Serve as a coordination point across Customer Success, Production,



and internal teams to ensure customer uploads and deliverables move smoothly through established workflows.

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Maintain regular update cadences and ensure files, approvals, and records are accurately tracked and archived.

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Act as an advocate for both customers and internal teams by identifying process gaps, reducing friction, and surfacing opportunities for improvement.

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Partner with Product and Engineering to define requirements and support the transition from manual tracking to more scalable, automated systems over time. CRM & Data Hygiene (Pipedrive)

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Keep Pipedrive records current for organizations and deals, ensuring required fields are completed for reporting, visibility, and handoffs.

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Flag repeat manual work that should be automated and document requirements clearly for Dev. Qualifications

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Excellent written and verbal English language skills 3+ years in customer success, operations, or administrative support.

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2+ years of sales experience.

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Strong written communication and customer-facing professionalism.

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Experience working with CRMs (Pipedrive, Salesforce, or similar).

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Comfortable coordinating across Customer Success, Production, Sales, and Dev.

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Highly organized, dependable, and able to follow recurring cadences. Preferred

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Experience running customer trainings or onboarding sessions.

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Familiarity with SaaS-style account management or subscription services.

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Process documentation or SOP experience.

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Why This Role

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Matters

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This position is not just support—it is a force multiplier. By owning recurring customer and data workflows, this role directly enables Headshots.com to scale accounts, improve retention, and transition from manual effort to system-driven growth. IMPORTANT

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All candidates must apply via LinkedIn. Direct contact with Headshots.com regarding this position will not be considered and may result in disqualification from the process.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/lwm9z

📌 Customer Success Coordinator/Account Manager (Rancul)
🏢 Headshots.com
📍 Rancul