28 oct
Amex
Buenos Aires
Job Description
Work Location Options:
Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Main responsibilities:
Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced,
structured customer care environment.
Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.
Grow and nurture customer relationships on every interaction that results in measurable Customer value.
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
Skills & Qualifications
Fluency in writing and speaking in advanced German; English is a must (Excluding)
This position operates in a Monday - Friday environment and we require availability ranging from 8:00 AM to 2:00 PM, sometimes holidays or weekends also.
We require flexibility.
Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Demonstrated consultative experience, ability to influence, resourceful.
Exceptional listening and relationship building skill.
Creative problem-solving, eager to find customized solutions.
Experience owning or working in a small business a plus.
High school diploma or equivalent required.
Bachelors degree preferred - Education benefits available.
Service vocation to contact customers.
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance,
and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to general on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Other Jobs You May Be Interested In
Customer Care Professional with advanced German & English skills - Card Member Maintenance & Inquiries
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced German & English skills - Card Member Maintenance & Inquiries
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced French & English skills - Card Member Maintenance & Inquiries
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with Advanced Italian & English skills - Card Member Maintenance & Inquiries
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced French or German, and English skills - Merchant Back Office
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced German & English skills - KYC Netherlands
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced German & English skills - Commercial Back Office
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced German & English skills - Commercial Back Office
Buenos Aires, Capital Federal, Argentina
Customer Care Professional with advanced Italian & English skills -R15
Buenos Aires, Capital Federal, Argentina
Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.
Required Skill Profession
Information And Record Clerks
📌 Customer Care Professional with advanced German & English skills Card Member Maintenance & Inquiries (Buenos Aires)
🏢 Amex
📍 Buenos Aires
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.