[VSN-483] Level 2 Application Support Analyst

[VSN-483] Level 2 Application Support Analyst

11 ene
|
Importante empresa
|
Buenos Aires

11 ene

Importante empresa

Buenos Aires

Overview Application Support Analyst Level 2 - Argentina (Full remote)



Responsabilidades



- Interact with the Level 1 support team / business users, debug and derive the technical issue to resolution.



- Analyze code to understand and explain business logic to L1 support team / business users.



- Create and execute data insert / update scripts to resolve data issues, bulk data change requests.



- Generate ad-hoc reports by creating and executing SQL select queries.



- Maintain repository for scripts created.



- Perform UAT and smoke tests on production environment.



- Provide code fix when required.



- Facilitate communication between IT teams, including local, off-shore and remote US resources,



to ensure the timely and accurate delivery of project objectives.



- Provide Techno-Functional Support of All Workforce Logiq Central Applications including but not limited to : Custom built web-based ERP HealthyCity



- Provide Proactive Daily Monitoring of all customer interfaces and internal system integrations for all supported Applications.



- Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to Application Support Team.



- Ensure all Application Support SLAs are met and consistently maintained for 95% of Support Incidents handled.



- Manage special projects as needed for enhancements to or implementation of any of the Supported Applications.



- Create and maintain process documents for Application support processes, as needed.



- Support continuous process improvement by identifying and documenting support issues and working with Support and business teams to implement processes to prevent future occurrence.



- Other administrative tasks assigned by management.



REQUIREMENTS :



- Hands on experience on Asp.Net, C#, MVC, JavaScript, XML



- 4+ years’ experience on T-SQL



- Experience supporting large ERP or financial systems and supporting a diverse team of users



- Experience supporting web based applications



- Microsoft Office experience including Excel and Outlook



- Excellent verbal and written communication skills



- Demonstrated analytic and problem solving



- Ability to make administrative / procedural decisions and judgments



- Ability to simultaneously coordinate and complete multiple projects



- Microsoft certifications are a plus



- Experience with issue tracking software



- Strong troubleshooting skills



- Possesses an understanding of personal dynamics, and the skills required to facilitate communication between a diverse IT and user population



- Extremely organized with high level of initiative and dedication. Solutions oriented.



- Ability to work independently in a fast-paced dynamic environment



DESIRABLE SKILLS :



- Certifications are a plus

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.ar/empleo/7255433/vsn-483-level-2-application-support-analyst-buenos-aires/?utm_source=html

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