[VSN-483] Level 2 Application Support Analyst

[VSN-483] Level 2 Application Support Analyst

11 ene
Importante empresa
Buenos Aires

11 ene

Importante empresa

Buenos Aires

Overview Application Support Analyst Level 2 - Argentina (Full remote)


- Interact with the Level 1 support team / business users, debug and derive the technical issue to resolution.

- Analyze code to understand and explain business logic to L1 support team / business users.

- Create and execute data insert / update scripts to resolve data issues, bulk data change requests.

- Generate ad-hoc reports by creating and executing SQL select queries.

- Maintain repository for scripts created.

- Perform UAT and smoke tests on production environment.

- Provide code fix when required.

- Facilitate communication between IT teams, including local, off-shore and remote US resources,

to ensure the timely and accurate delivery of project objectives.

- Provide Techno-Functional Support of All Workforce Logiq Central Applications including but not limited to : Custom built web-based ERP HealthyCity

- Provide Proactive Daily Monitoring of all customer interfaces and internal system integrations for all supported Applications.

- Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to Application Support Team.

- Ensure all Application Support SLAs are met and consistently maintained for 95% of Support Incidents handled.

- Manage special projects as needed for enhancements to or implementation of any of the Supported Applications.

- Create and maintain process documents for Application support processes, as needed.

- Support continuous process improvement by identifying and documenting support issues and working with Support and business teams to implement processes to prevent future occurrence.

- Other administrative tasks assigned by management.


- Hands on experience on Asp.Net, C#, MVC, JavaScript, XML

- 4+ years’ experience on T-SQL

- Experience supporting large ERP or financial systems and supporting a diverse team of users

- Experience supporting web based applications

- Microsoft Office experience including Excel and Outlook

- Excellent verbal and written communication skills

- Demonstrated analytic and problem solving

- Ability to make administrative / procedural decisions and judgments

- Ability to simultaneously coordinate and complete multiple projects

- Microsoft certifications are a plus

- Experience with issue tracking software

- Strong troubleshooting skills

- Possesses an understanding of personal dynamics, and the skills required to facilitate communication between a diverse IT and user population

- Extremely organized with high level of initiative and dedication. Solutions oriented.

- Ability to work independently in a fast-paced dynamic environment


- Certifications are a plus

El anuncio original lo puedes encontrar en Kit Empleo:

Postulate a este anuncio

Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.

Suscribete a esta alerta:
Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: [vsn-483] level 2 application support analyst
Publica un nuevo anuncio gratuito
Necesitas publicar un anuncio? Con más de 1 millón de usuarios únicos al mes en corto encontrarás el candidato ideal para tu empresa, ¿qué estás esperando!
Publica ahora

Suscribete a esta alerta