[XI-195] | Level 1 Application Support Analyst

[XI-195] | Level 1 Application Support Analyst

11 ene
|
Empresa líder
|
Buenos Aires

11 ene

Empresa líder

Buenos Aires

Overview: Application Support Analyst Level 1 - Argentina (Remote position)



Responsabilidades:



- Facilitate communication between IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of project objectives.



- Provide Techno-Functional Support of All Workforce Logiq Central Applications including but not limited to: o Custom built web-based ERP o HealthyCity



- Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to Central Applications Support Team.



- Ensure all Central Applications Support SLAs are met and consistently maintained for 95% of Support Incidents handled.





- Manage special projects as needed for enhancements or implementation of any of the Supported Central Applications.



- Create and maintain process documents for Central Applications Support processes, as needed.



- Support continuous process improvement by identifying and documenting support issues and working with Support and Business teams to implement processes to prevent future occurrence.



- Other administrative tasks assigned by management.



- Performing UAT on UI and involving necessary parties to participate and confirm results.



Calificaciones:



- 2-6 years’ experience in a software support environment.



- Experience supporting large ERP or financial systems and supporting a diverse team of users.



- Experience in providing support for web based applications



- Microsoft Office experience including Excel and Outlook



- Strong verbal and written communication skills



- Strong analytical and problem solving skills



- Strong troubleshooting and customer service skills.



- Understanding of software development cycle



- Basic knowledge of SQL queries



- Ability to work both independently and as part of a team



- Ability to simultaneously coordinate and complete multiple projects



DESIRABLE SKILLS:



- Experience with SQL Server database is a plus



- Microsoft certifications are a plus

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.ar/empleo/7255393/xi-195-level-1-application-support-analyst-buenos-aires/?utm_source=html

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