Team Lead, Payment Processor Do you thrive on driving solutions to innovate and standardize operational processes? Do you want to apply your knowledge of payments software applications and processes to a Global Operations Implementation program? Join Western Union as a Team Lead, Payment Processor. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better requires process,
discipline, and simplification As a team leader, you will support all internal areas’ mission to drive solutions to innovate and standardize operational processes. You’ll work with different areas, and you will get the best from them. You’ll evaluate technical documents, execute test scenarios and track and report on the progress of the tasks in hand to the project and management teams. In collaboration with other teams, such as Business Analysts, Global Operations Implementation team, and other IT partners, you will formulate and document Operational requirements and prioritize enhancements. You’ll produce documents, Standard Operating Procedures (SOP’s) and develop flowcharts to be uploaded in our internal page, ensuring the timely transmission and publication of policies. You’ll participate in surveys and identify opportunities for improvement in conjunction with areas. You’ll review processes / procedures together with all teams. Regarding processes, you ‘ll prepare mappings and flow diagrams for diagnosis, redesign and improvement. Also, you’ll design methodology for improving and controlling expenses and any cost associated to operational offices. All documents will be aligned to the strategic policies and procedures of Corporate and Region regulations. You’ll implement global standardized processes. You’ll get engagement, ownership, self-engagement from colleagues with communication effectiveness. For this role, you’ll need to have a bachelor’s degree in Industrial Engineering, administration or related and bring knowledge of the payment business with an insight into back-office related operational processes. You’ll need more than 4 years of relevant work experience, including experience in procurement / strategic sourcing and contract management. You’ll need a comprehensive vision of the organization based on strategic thinking and participatory leadership. You’ll be self-managed, analytical, and versatile. It’s required knowledge on Office Package, Visio, and other APPs. Besides, you must be able to interact with all sectors of the company and be results oriented. It’s required advance English level. Ideally, you will also have previous experience as a tester. You will have excellent communication skills and have an analytical mindset. Previous experience of agile working methodologies is also desirable. Join us, and let’s connect the world Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
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