About Televerde Televerde helps global B2B organizations generate demand and accelerate sales through a combination of omnichannel marketing solutions involving data solutions, marketing technology and highly skilled sales professionals. Televerde is a purpose-driven company that has generated more than $65B in pipeline and over $12B in revenue for clients. To learn more, visit https: www.televerde.com.Job Purpose
The Quality Control Administrator is responsible for ensuring that every deliverable is validated according to the deliverable criteria and campaign specific requirements outlined in the campaign playbooks.
The Quality Control Administrator ensures that the deliverable validation process includes the review of each deliverable record, call recording and/or emails and chats to confirm deliverable is qualified.Essential Functions and Responsibilities
Review and fully understand deliverable criteria and campaign specific requirements
Review call recordings, emails, and/or chats
Confirm deliverable is qualified and approve, defer, or requalify
Provide feedback to Campaign Manager and Supervisor regarding deliverable quality, when applicable
Assist in the onboarding and training of new Quality Control Administrators
Participates in regular calibration sessions
Maintain and update Quality Control process documents and portal
Complete monitoring form for each deliverable validated
Conduct audits on deliverables processed, as requested
Collaborate with the MTC team to review and improve campaign playbooks
Work alongside the Client Success team to ensure that deferred deliverables are processed in a timely manner while efficiently evaluated
Knowledge, Skills, and Abilities
Demonstrated ability to be proactive and work autonomously
Comprehensive understanding of communication compliance requirements related to privacy and data protection laws.
Excellent Communication Skills
Ability to build strong relationships, gain credibility, and partner with clients, business leaders, and peers.
Thorough understanding of defining outcomes, meeting and exceeding deadlines, and expectations.Qualifications
Minimum of one (1) year of Marketing experience, with emphasis on demand generation and sales
Proficient with Microsoft Office (O365) Applications
High School Diploma, required. Associates Degree, preferably.
Experience with accessing and using campaign playbooks
Minimum of one (1) year of Customer Service experience
Minimum of one (1) year with Televerde
Ability to read, write and speak fluent English, requiredWork Environment/Physical Demands
Essential physical requirements of this job include:
Ability to move wrists, hands, and/or fingers in a repetitive motion.
Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
Ability to lift up to 25 pounds occasionally.
Communicating effectively with employees, vendors, and clients.
Continuously working at a desk and computer.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if needed.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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