To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryFinance and Operations Job Details The Contract Specialist will be responsible for supporting a number of teams of Account Executives, answering queries related to deal structure, quoting support and order processing within Salesforce.com compliance policies. The specialist must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. Major Responsibilities Assist sales team in their deal cycle,
setting up quotes and answering queries related to deal structure as required Partner with sales teams to address customer satisfaction inquiries related to contracts Work with Rev Rec, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues Participate in new process development and process improvement projects as well as other ad hoc projects. Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis. Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base. Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate. Able to deconstruct and solve complex billing issues, perform credit memo calculations and create necessary cases Ensure all approved requests have been properly documented in accordance to Sales Operation processes, escalated to the appropriate approval level, and resolved within SLA. Required Skills/Experience Prior experience in similar job Must have strong research and problem-solving abilities Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative Extreme attention to detail Must be able to maintain a positive attitude in stressful situations Salesforce.com application experience a plus Ability to work independently What we offer: Competitive compensation OSDE 410 for the family group Wellness and Education Reimbursement Unlimited PTO Parental Leave Childcare subsidies And more! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all.
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