To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryFinance and Operations Job Details The Order Management Specialist will manage reviewing and booking all opportunities accepted within Salesforce compliance policies. The specialist must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. Major Responsibilities Review and process customer contracts accurately and timely to ensure compliance to company policies have been met.
Partner with sales teams to address customer satisfaction inquires related to contracts Respond to process & policy questions and effectively communicate requirements Work with Sales and Collections to assist in resolution of customer billing investigations and disputes Ensure accuracy of opportunities for forecasting purposes Apply knowledge, skills and judgment to make decisions and resolve issues relating to contracts Participate in new process development and process improvement projects as well as other ad hoc projects. Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis. Complete monthly compliance audits Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of sales operations process and contribute to the knowledge base. Coordinate with Contract Specialist and assist in training account executives Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate Required Skills/Experience 2+ years’ customer management or sales operations experience Must have strong research and problem-solving abilities Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative Ability to understand broader business and juggle multiple projects and tasks Extreme attention to detail Must be able to maintain a positive attitude in stressful situations Prior order management and Salesforce.com application experience a plus Ability to work independently Benefits & Perks: Competitive compensation Catered lunch in the office 3 days a week Wellness and Education Reimbursement Unlimited PTO Parental Leave Childcare subsidies And more! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all.
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