Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title Director, Product Management Overview The C&I; team’s primary objective is to make Mastercard the safest, simplest, and smartest way to pay by developing products and services to grow and protect our network, reduce fraud, improve authentication, and offer our customers the right tools to advance on digital security and enhance consumer experience. The C&I; Market Product Director will serve as the subject matter expert for all C&I; products and programs, including Domestic Switching/Network Solutions, Security Solutions, Identity Solutions (Consumer Authentication), EMV/Contactless, Nudata and Brighterion. He or she will execute strategies to maximize revenue from Security and Identity Solutions, covering but not limited to Decision Intelligence, EMS/FRM (Risk management solutions), Identity Check (MC solutions built on EMV 3DS), NU Detect, Automatic Billing Updater (ABU), Identity Check Mobile, Biometrics (Fingerprint, Facial Recognition, system-on-card), Risk-based Authentication, Early Detection Service and AML/Net, Brighterion. Role Do you have a passion for security, innovation or digital payments? Are you ready to develop and deliver safer and simpler ways for consumers to pay? Are you motivated to drive market change? The initial focus of the candidate will be to drive the evolution and scale of Mastercard’s domestic switching efforts while advancing security and authentication solutions that improve approvals while helping issuers and merchants manage fraud and chargebacks. The candidate will ensure the products they manage are successful through all lifecycle phases – create, sell, deliver and run. The three primary areas of responsibility include: (1) C&I; and Domestic Switching Market Management, (2) Executing Product Go-To-Market for all relevant C&I; Customer and (3) ensuring the ongoing evolution and success of the products managed. Market Management • Manage Southern Cone (Argentina, Chile, Uruguay and Paraguay) annual revenue budget established for product suite, with special focus on Security Solutions. • Capture market needs by leveraging data insights, voice of the customer and monitoring market conditions. • Develop ongoing assessment of competitive landscape to inform sales strategy and product roadmap. • Establish and execute process for communicating market needs to global product development • Serve as product ‘ambassador’ by driving thought leadership agenda - articulating C&I; and Contactless strategy, innovation roadmap and value proposition in industry, customer and internal forums. Go-to-Market • Enable and support sales of Security Solutions, Network Solutions, and Identity Solutions • Responsible for launching, expanding use and optimizing Mastercard’s Identity solutions in Customers • Work closely with sales teams to develop and manage pipeline for new and existing C&I; solutions. • Enable sales teams with content and training required to execute product and market sales objectives. • Serve as C&I;’s expert and support advanced sales opportunities as needed. - Connect with the regional an d global teams to ensure products´ quality and delivery in the markets Ongoing Management • Develop next gen market strategy for C&I; & lead corresponding execution of product go-to-market plans. • Work with regional product & sales teams on opportunities to package services for customer segments. - Lead the C&I; teams based in the cluster markets All about you • Proven experience commercializing or launching products in the Financial Services/Payments industry. • Experience on network processing (switching), authentication and security products is preferred. • Strong understanding of the payments industry, digital payments and security landscape. - Strategic vision and approach to business • Superior communication, presentation and interpersonal skills. • Strong ability to interact with, build consensus and influence across a variety of internal and external business partners at all levels of leadership. • Strong analytical and problem solving ability. • Highly motivated, self-starter with a proven track record of delivering success while operating within a team environment. • Proven track record of executing on opportunity identification. • Bachelor’s degree or equivalent experience. Advanced degree or MBA a plus. • Travel: 30% Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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