Customer Support Professional | (IK-886)

Customer Support Professional | (IK-886)

18 jul
|
Ingram Micro
|
Buenos Aires C.F.

18 jul

Ingram Micro

Buenos Aires C.F.

Description Who we are?Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.A Customer Support Professional primary goal is ensuring customers have their product questions answered and technical issues addressed. While this role involves a variety of different skills, the primary focus is to work with customers to provide solutions for their continued success. Who you are?You are a passionate Customer Support Specialist who will collaborate with all members of the Success Team,

ensuring the long-term success of our customers. You will liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and company goals Your Responsibilities: Sales order loadingCreation of purchase orders and contracts for services.Customer order trackingTrack purchases from factoriesCoordination of dispatches to clientsCoordination with transport and warehouseAttention to customer inquiries according to assigned portfolioGeneration of reportability to client.KPI measurement.Billing IssuanceManagement of commercial terms foreign tradeYour background: Professional career in Commercial Engineering, Foreign Trade, Business Administration, Electrical or Mechanical5 Years of experience in similar positionsEnglish (mandatory)SAP (user level - mandatory)Excel advanced level (mandatory)Experience in generating contracts / Purchase ordersExperience in managing customer accounts

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