Tech Data Corporation
Buenos Aires C.F.
Provides customer support for complex pricing, quality assurance for teams, and/or deal registrations. Triages customer to the appropriate area to ensure satisfactory customer coverage.Essential Duties & Responsibilities Required:• Performs complex deal registration, applies pricing, and/or creates renewal contracts. (25%)• Engages with the customer to understand the scope of the solution request or to clarify questions on the request. (25%)• Creates and delivers solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc. (20%)• Conducts training and development for team.
(15%)• Implements actions identified by management to resolve business needs. (10%)• Create measurements appropriate for team including daily management updates on volumes and current challenges (5%)Other Duties & Responsibilities:• Additional duties as assigned• Meets attendance and punctuality standardsQualifications:Experience:• 1 to 3 Years of relevant work experience.Education & Certifications:• Associate Degree with Business, IT, or related Field of Study preferred.• High School Graduate with HS Diploma field of study required.Working Conditions:• Occasional non-standard work hours or overtime as business requires.• May be located at the Clearwater corporate office or at the reseller location.• Professional, office environment.Required Knowledge, Skills & Abilities:• Able to execute instructions and to request clarification when needed.• Able to use a 10-key quickly and accurately.• Possesses basic clerical and data entry skills.• Able to perform basic mathematical calculations.• Able to recognize and attend to important details with accuracy and efficiency.• Able to communicate clearly and convey necessary information.• Possesses strong multi-cultural interpersonal skills.• Possesses strong organizational and time management skills, driving tasks to completion.• Able to constructively work under stress and pressure when faced with high workloads and deadlines.• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.• Able to be immobile for long extended periods.• Able to build solid, effective working relationships with others.• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.• Able to quickly learn new systems and technology.• Able to use relevant computer system applications at an intermediate level.Cultural Competency Requirements: Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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Fecha de publicación: 16/06/2021 Operador telefónico p/Call Center Empresa Confidencial - Lugar de trabajo: Capital Federal, Argentina - Industria: Otra - Área: Otra - Sector: Otro [...]