You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We are very interested in your talent and by applying now you will be a part of our talent pool which will also help get the conversation started! How will you make an impact in this role? As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. Main Responsibilities: Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Attend customer's calls in order to do a following of their cases. Skills & Qualifications Fluency in writing and speaking in advanced French (B2 or C1 level for your reference). Advanced English is a must. This position operates in a Monday - Friday environment and we require availability ranging from 8am-8pm, sometimes holidays or weekends also. Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Demonstrated consultative experience, ability to influence, resourceful. Exceptional listening and relationship building skill. Creative problem-solving, eager to find customized solutions. Experience owning or working in a small business a plus. High school diploma or equivalent required. Bachelor’s degree preferred - Education benefits available. Service vocation to contact customers.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
: ADN - Recursos Humanos estamos en la búsqueda de un Sysadmin Linux, para Importante Empresa de Servicios de IT Detalle: - Requisitos: Más de 5 años con RedHat 6x y 7x (Excluyente) Conocimie [...]
- ADN - Recursos Humanos estamos en la búsqueda de un Desarrollador FrontEnd UI/UX / Remoto, para Tareas, Funciones y Responsabilidades: Capacidades de diseño grafico y desarrollo con React [...]
- ADN - Recursos Humanos estamos en la búsqueda de un Consultor Técnico BI Sr, para Importante Empresa de Servicios de IT Detalle: - Graduado o finalizando las carreras Analista de sistemas, I [...]
- ADN - Recursos Humanos estamos en la búsqueda de un Desarrollador Java Sr, para Importante Empresa de Servicios de IT - Principales requisitos que deberá cumplir el perfil: - Conocimientos [...]