[BF-026] | Sr. Technical Program Manager- Connectivity

[BF-026] | Sr. Technical Program Manager- Connectivity

02 may
Buenos Aires

02 may


Buenos Aires

Job Details

In this critical Technical Program Manager role you will join our fast-growing team as a facilitator for successful and predictable delivery of key product initiatives. Program Managers are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout program lifecycle. Product programs at MuleSoft spans from portfolio management through to product, customer and company readiness, including field enablement and customer validation. In this role you will help product teams manage complex dependencies and initiative timelines. The position requires working cross-functionally with MuleSoft Sr product leadership (C-level & SVP)

as well as product managers and team leads from engineering, architecture, product marketing, sales, technical field and back-office teams. The ideal candidate must enjoy being challenged, learning-by-doing, working as a team and have excellent communication and people skills. You're a great fit for this role if you're a project wrangler, an agile practitioner, a strong collaborator and a driver for metrics.

Program management responsibilities

- Drive planning and execution with initiative owners

Work with product owners to break down and organize work into an effective plan 

Ensure visibility of work and its status in our systems of record 

Proactively identify and track risks and mitigations

- Act as expert and trusted advisor for all internal product lifecycle and business processes

Provide guidance and coaching to help teams understand and follow best practices

Drive clear decision making required to balance risk, effort and timelines

Ensure proper data collection, monitoring and controls are in place

- Facilitate cross-functional collaboration

Drive identification of and alignment on interdependencies between teams

Aide in driving cross-functional conversations to closure with next steps and owners

Communicate effectively with technical and non-technical stakeholders

Handle escalations and/or negotiations that can’t be resolved in a timely manner

- Lead and implement process improvements (change management)

Ensure appropriate, regular cadence of communication across all stakeholders

Conduct retrospectives and gather feedback and data on program success metrics

Work to improve processes while managing active projetcs

Position deliverables

In 30 days you will 

- Learn existing programs by shadowing and assisting other program managers with initiatives in flight

- Learn our systems of record (Aha, Jira)

- Learn who key stakeholders are

- Understand Anypoint Platform products (take our Fundamentals course)

- Begin onramp to your assigned initiative

In 60 days we expect you to

- Work with initiative owners to develop & document initiative strategy and create a comprehensive initiative plan

- Ensure clear success goals, metrics and acceptance criteria are set for product, customer and company readiness

- Get cross-functional feedback and alignment on program plan & metrics

Within 90 days you will be able to

- Ensure initiative entry criteria is complete and conduct kickoffs

- Drive regular cadence of initiative reviews and updates

- Prepare initiative status reports and executive staff briefings

Minimum experience required

- 5+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization

- Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions. 

- Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment 

- Ability to execute and manage performance and expectations within a cross-functional, matrix management environment

- Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices

- Preference for collaborative work as a member of a multidisciplinary team

- Experience overcoming the difficulties of managing projects with remote and global team members

- Strong written and oral communication skills

- Ability to perform business / systems analysis to assist with process solutions 

- Experience with using JIRA

- Familiarity with MuleSoft and Salesforce a strong plus

- Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts

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