SZK-990 Senior Technician, Field Service

SZK-990 Senior Technician, Field Service

02 may
|
Dell Technologies
|
Buenos Aires

02 may

Dell Technologies

Buenos Aires

Senior Field Service Technician At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as a Senior Technician on our Product Services team in Argentina to do the best work of your career and make a profound social impact. What you’ll achieve As a Senior Field Service Technician, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support. You will: • Resolve complex issues forwarded by team members (e.g., executive technical escalations) • Solve escalated problems for customers with high expectations • Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group) Essential Requirements English Intermediate Documentation skills and detail to follow up process Problem solving skills Strong technical aptitude, troubleshooting skills and team work Fluid and good Interpersonal Communications (internal and customers) Desirable Requirements • 2 to 5 years of related experience • Manage customer complex situations • Associate Level Industry certification in Linux, Windows, VMware or Networking Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: 6 de mayo, 2021 Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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