Infrastructure Support - Process Management (YU-187)

Infrastructure Support - Process Management (YU-187)

02 may
|
JPMorgan Chase Bank, N.A.
|
Buenos Aires

02 may

JPMorgan Chase Bank, N.A.

Buenos Aires

As a member of the Global Process Management Team, you will be required to Control, Document, Govern, Maintain and Improve the Firmwide Policies, Process, Procedures and Job Aids in relation to Incident and Problem Management, as well as any new processes that may transition over to our team going forward.



This role requires a wide variety of strengths and capabilities, including:



-

3+ years professional experience in a corporate environment managing and maturing Firmwide processes in the role of Incident/Problem Management, Service Management or Production Support.

- Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented.



- Working knowledge of tools such as ServiceNow / Service Management ticketing systems, notification and engagement process and tools.

- Strong oral and written communication skills, along with the ability to effectively communicate to senior management.

- Proven ability to influence others, especially outside of your immediate area.

- Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view - this involves global interaction.

- Demonstrated knowledge of risk and controls landscape, ensuring company-wide standards are met.

- ITIL certification preferred but not essential.





At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet youJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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