[BIA-475] - Desktop Support Technician
[BIA-475] - Desktop Support Technician
07 abr
Importante empresa
Buenos Aires
Desktop Support TechnicianPrimary - Monitor computer hardware performance and diagnose system issues- Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive- Replace worn or defective parts and clean computer hardware according manufacturers specifications- Perform testing of equipment that has been repaired, prior to returning the equipment to the user- Set up new configurations for computers including OS image deployment- Install, configure and upgrade software applications including rollout project- Troubleshoot and resolve software application and OS related problems- Track and route problems and requests tickets while thoroughly documenting actions and resolutions- Identify,
prioritize and escalate situations requiring urgent attention- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup- Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Thinkpad laptops, MAC Books, MAC OS, Confidencial Windows 10 OS, Confidencial Office 365 / / , Crashplan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper Knowledge and SkillRequirements- 2 - 3 years of experience in installation and troubleshooting of relevant software and hardware- Knowledge and experience of customer IT service delivery, ticketing and knowledge-based systems- Extensive experience of supporting Office 365- A+ certification or equivalent years of experience Key Competencies- Positive attitude and collaborative approach in working within a team environment- Strong customer service skills- Strong oral and written communications- Ability to learn and adapt quickly to changes- Critical thinking and analytical capabilities in troubleshooting and problem solving- Planning, organizing and prioritizing skills- Attention to detail- Ability to be flexible and handle stressful situations at times- Fluency in EnglishJob TypesFull-time, ContractPay$880,000.00 - $1,200,000.00 per yearLanguage- English (Required)Work Remotely- Temporarily due to COVID-19
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