Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representative to join our team. The idóneo candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

- Respond to customer inquiries by phone, email, chat, and other communication channels.
- Provide accurate information about products, services, policies, and procedures.
- Assist customers with requests, reservations, changes, cancellations, and general questions.
- Resolve customer concerns professionally and efficiently.
- Follow up with customers to ensure their needs have been addressed.
- Maintain accurate customer information and communication records in company systems.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Coordinate with internal teams to resolve customer requests.
- Maintain a positive, professional, and solution-oriented attitude.
- Meet established customer service, quality, and productivity standards.
- Protect customer confidentiality and follow company policies and procedures.
- Perform other customer service-related duties as assigned.

Qualifications

- High school diploma or equivalent required.




- Previous customer service, hospitality, sales, travel, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Professional and friendly attitude.
- Ability to remain calm and helpful when handling difficult situations.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable using computers, email, CRM systems, and other digital tools.
- Ability to work independently and as part of a team.

Preferred Qualifications

- Experience in the travel, hospitality, tourism, or service industry.
- Experience with CRM or customer management platforms.
- Bilingual English/Spanish is a plus.
- Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

- Competitive compensation.
- Training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for career growth.

Cordoba, Argentina
Full time
R14755
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100,



10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Corporate Overview
In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we're just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you're helping to:
+ Build and enhance our proven security platform
+ Blend innovation and speed in a constantly evolving cloud environment
+ Analyze new threats and offer deep insight through data-driven intel
+ Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune

📌 Customer Support (Buenos Aires)
🏢 1801 Haleon Argentina
📍 Buenos Aires