Job Title: Technical Support Specialist Intern

Location: Tucuman, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary:

We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The adecuado candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities:

* Provide first-level technical support to customers via email, chat, and phone.

* Troubleshoot and resolve software issues in a timely manner.

* Document customer interactions and technical solutions accurately.

* Assist in maintaining support documentation and FAQs.

* Collaborate with cross-functional teams to escalate and resolve complex issues.





* Analyze support data using Excel to identify trends and improvement opportunities.

* Participate in team meetings and contribute to process improvement discussions.

* Support onboarding and training activities for new users.

* Use AI Tools to enhance the Team´s Efficiency

Qualifications:

* Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.

* Strong verbal and written communication skills in English and Spanish.

* Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).

* Customer-focused mindset with problem-solving abilities.

* Ability to work independently and as part of a team.

* Prior experience in a technical or customer support role is a plus.

📌 Technical Support Intern (San Miguel de Tucumán)
🏢 Sovos Compliance
📍 San Miguel de Tucumán