Job Title: Project & Service Administrator
About The Company
Our client is a technology solutions company specializing in physical security and low-voltage systems, including access control, security cameras, and structured cabling.
Job Description
You will manage the life cycle of technical projects from pre-sales through implementation and post-sales support.
You will act as the bridge between clients and field technicians to ensure everyone is aligned and informed.
During your first week, you will focus on onboarding, learning the company processes, and getting familiar with the project management workflow.
You will receive training on Zoho and learn how projects are handled from start to finish.
Responsibilities Of The Role
Coordinate timelines and deliverables for low voltage installs, including data cabling, security cameras, and access control.
Manage service tickets daily and handle long-form deployments.
Communicate clearly with clients and field technicians.
Maintain detailed project notes, hardware inventories, and close-out reports.
Handle incoming communications via phone calls and jump between independent tasks and collaborative team goals.
Design access control systems and coordinate their implementation.
Required Experience And Qualifications




2 to 5 years of experience in a project coordination or service administrator role, preferably within the low voltage or IT industry.
Hands-on experience with physical access control systems, including their components, hardware, locks, controllers, and installation processes.
Understanding of security cameras and structured cabling.
Experience managing technical projects from pre-sales through implementation and post-sales support.
C2 English level with exceptional written and verbal communication skills.
Preferred Skills
Previous experience with access control, security cameras, and structured cabling.
Customer-facing project management experience.
Prior experience with Zoho Desk and Zoho Projects, or similar project management platforms.
Personality
Process-driven
Proactive and self-starter
Software & Tools
Zoho Projects
Zoho Desk
Zoho Cliq
Zoho Dispatch and Billing
WorkComposer
Dialpad
Schedule
Monday to Friday, 09:*****:00 America/New_York
40 hours per week
Salary And Benefits
Payment in USD or Local Currency according to candidate's preference.
Full-time remote opportunity.
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📌 Project & Service Administrator (Santa Fe)
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