Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

- Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
- Manage revenue tools including quoting, billing, ticketing, and project management systems.
- Build and optimize sales and customer success workflows.
- Maintain accurate data and reporting across connected systems.
- Identify and resolve operational or policy-related challenges.
- Create clear documentation, reports, and process guidelines.
- Support system adoption and operational improvements.

Requirements

- 4+ years of experience in Sales, Revenue, or Customer Success Operations.
- Hands-on CRM configuration and management experience.
- Experience with at least two revenue-related tools outside the CRM.
- Strong operational judgment and problem-solving skills.
- Excellent written and verbal communication.
- Strong understanding of data accuracy, reporting, and workflow management.

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple:



safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a integral team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role and the Team

Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.

Your day-to-day





- Work collaboratively with cross-functional teams to ensure an exceptional customer experience
- Hire, on-board, coach and develop the best product support engineers in the industry
- Drive customer escalations to resolution by leading and engaging with customers directly.
- Manage the overall health of the case queue and phone coverage
- Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.

What you bring to the team

- BS Degree in a technical curriculum or equivalent.
- 4 + years' experience successfully leading a product support team
- Proven track record of managing top talent and fostering their growth
- A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
- Ability to self-direct, multi-task and prioritize job requirements
- Strong knowledge of customer relationship management
- Excellent verbal, written and interpersonal communication skills.
- Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
- Candidates should be flexible working evening and weekend shifts

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', a

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