Solution Specialist, Salesforce Marketing Cloud Engagement

COMMUNITY OF PRACTICE: Digital Delivery

REPORTS TO: Associate Director, Salesforce Solutions

EMPLOYMENT TYPE: Full time, regular

Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.

We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.

Location and Work Arrangement

Local candidates are preferred for this role.

- Buenos Aires: Employees in the Buenos Aires area work from the BA office each Tuesday & Wednesday.
- Santiago de Chile: Employees in the Buenos Aires area work from the Santiago office each Tuesday & Wednesday.
- Remote: Employees elsewhere in LATAM may work remotely.

Candidates must have an established primary residence in an approved state before an offer can be issued. We can’t issue an offer based on a planned future move without a valid address.

About the Role

The idóneo candidate for the Solution Specialist position combines foundational Salesforce Marketing Cloud Engagement (MCE) knowledge with strong execution skills and a willingness to learn solution design and consulting best practices. Working under the guidance of a Solutions Architect or Technical Architect,



the Solution Specialist supports the implementation of Salesforce marketing technology solutions through platform configuration, campaign execution, testing, documentation, and requirements analysis.

This role serves as a key contributor to project delivery while developing the technical, analytical, and consulting skills required to progress toward a Solutions Architect position.

Daily Responsibilities:

· Support Solutions Architects and Technical Architects in the implementation of Salesforce solutions.

· Configure and maintain Marketing Cloud Engagement components including Email Studio, Journey Builder, Contact Builder, Automation Studio, and Mobile Studio when applicable.

· Build, test, and deploy campaigns, customer journeys, automations, and audience segmentation.

· Assist with requirements gathering, documentation, and implementation activities.

· Execute assigned project tasks in alignment with defined solution designs and best practices.

· Participate in testing, quality assurance, deployment validation, and issue resolution.

· Support release activities and maintain project documentation.

· Collaborate with architects, developers, project managers, and client stakeholders throughout the project lifecycle.

· Contribute to internal knowledge sharing, reusable assets, and continuous improvement initiatives.

Technical Knowledge:





· Experience with Salesforce Marketing Cloud Engagement (MCE).

· Experience building campaigns, customer journeys, automations, and audience segmentation.

· Understanding of email marketing, marketing automation, and customer journey concepts.

· Familiarity with Contact Builder, Data Extensions, and Subscriber Management.

· Experience using Lucidchart or similar tools for process and solution documentation.

· Participation in projects using Agile, Lean, or Waterfall methodologies.

· Familiarity with SQL, AMPscript, HTML, or related technologies preferred.

· Exposure to Marketing Cloud Next and Salesforce Data Cloud (D360) is a plus.

Preferred Qualifications

· Strong organization and attention to detail.

· Minimum of one (1) year of experience with Salesforce Marketing Cloud or a comparable marketing automation platform.

· Experience working within consulting, professional services, or client-facing environments preferred.

· Exposure to Salesforce AI capabilities, including Agentforce, Einstein, and AI-driven marketing solutions is a plus.

· Familiarity with generative AI tools and concepts, including prompt engineering, AI-assisted content creation, productivity copilots, and responsible AI best practices is a plus.

· Salesforce Marketing Cloud Email Specialist certification preferred.

· Salesforce Marketing Cloud Administrator certification preferred.

Team Focus:

· Promote collaborative teamwork with peers, project teams, and clients.

· Maintain a positive attitude and commitment to delivery excellence.

· Demonstrate ownership, accountabili

📌 Solution Specialist, Salesforce Marketing Cloud Engagement (Buenos Aires)
🏢 Marcus Thomas
📍 Buenos Aires