We are seeking an experienced accounting professional to provide
specialized Level 2 support
for complex customer inquiries related to
US accounting, tax, bookkeeping, and payroll
. This role requires
genuine technical accounting judgment
, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.US Tax & Accounting Support Specialist Position Overview We are seeking an experienced accounting professional to provide
specialized Level 2 support
for complex customer inquiries related to
US accounting, tax, bookkeeping, and payroll
. This role requires
genuine technical accounting judgment
, not just scripted responses or basic ticket routing. The idóneo candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues. Schedule & Coverage Required coverage window:
8:00 AM–8:00 PM Eastern Time (ET)Individual schedules will be
staggered
to provide coverage during US business hours. Ability to work shifts that
overlap with US business hours is required
. Specific shifts and weekly schedules will be finalized with the client. Key Responsibilities Provide specialized
Level 2 support
for complex US customer accounting, tax, bookkeeping, and payroll inquiries. Investigate and resolve
escalated and directly assigned
accounting and tax support tickets. Review and troubleshoot
bookkeeping discrepancies, reconciliations, and accounting transactions
. Assist customers with: Tax-related inquiries Tax notices Filing status questions Tax return-related questions within the authorized scope
Support
payroll questions, setup, processing issues, and troubleshooting
. Communicate technical findings clearly and professionally through
Zendesk, email-style ticket responses, and scheduled phone support
. Independently investigate issues, identify
root causes
, and coordinate with internal specialists when necessary. Document resolutions and maintain
accurate customer records
. Identify recurring issues and opportunities to improve
workflows and knowledge resources
. Adapt to new internal systems as the client transitions away from Zendesk. Learn and work effectively with
proprietary platforms and AI-assisted workflows
. Required Qualifications Demonstrated
professional accounting experience
, ideally with exposure to
US accounting and taxation
. Strong working knowledge of: Bookkeeping Tax return review Account reconciliations Payroll Financial reporting
Prior experience handling
complex tax and accounting inquiries, tax notices, and customer-facing financial support
. Excellent
written and verbal English communication
. Strong: Analytical skills Troubleshooting skills Documentation skills Independent problem-solving skills
Ability to explain
complex accounting and tax topics to nontechnical customers
. Comfortable working in a
fast-paced, technology-driven environment
with evolving workflows. Ability to learn new systems, including
proprietary platforms and AI-assisted workflows
. Preferred Qualifications Certified Public Accountant (CPA)
— strongly preferred. Enrolled Agent (EA)
certification — highly desirable, particularly for candidates with US tax experience. Background in a
Big Four accounting firm, established accounting practice, or comparable professional accounting environment
. Quick Books certification or experience
. International CPA credentials may be considered, provided the candidate can demonstrate
relevant knowledge of US accounting and tax practices
. Technical Skills & Tools Quick Books or comparable accounting software Microsoft Excel / Google Sheets Zendesk
— preferred, not required; training can be provided. Slack or similar collaboration tools Familiarity with
tax preparation and payroll software
is beneficial. Ability to learn
proprietary platforms and AI-assisted workflows
. What We Prioritize Candidates should demonstrate the following priority of skills:



Technical accounting expertise
— first priority Communication and problem-solving skills
— second priority Prior support platform experience
— third priority Apply here: Cordoba, Argentina Full timeR14942About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role: Hire date will be January 2027. This is a hybrid role in our Cordoba, Argentina office, 4 days weekly.- Support day-to-day administration of our Learning Management System, including course setup, enrollments, user management, learning paths, and troubleshooting.- Manage courses and learning programs for multiple audiences, such as employees, customers, partners, and technical and non-technical roles, using audience-based access, visibility, and assignment rules.- Assist with data governance practices for learning data, including data quality checks, audits, retention, and consistent definitions across systems.- Build and maintain reports and dashboards on completions, engagement, compliance, and program effectiveness.- Partner with instructional designers, program managers, and business stakeholders to keep content organized, current, and aligned with audience needs.- Identify opportunities to automate manual work and improve the learner and administrator experience. Experience / Technical Requirements:- 3+ years of experience administering or supporting a Learning Management System (LMS). Experience with Adobe Learning Manager is not required.- Experience managing course catalogs for multiple audiences.- Working knowledge of taxonomy, metadata, and content organization principles.- Familiarity with data governance concepts, including data quality, standards, ownership, and auditing.- Experience with reporting and analysis, including LMS reporting, Excel/Google Sheets, and ideally a business intelligence (BI) tool.- Strong attention to detail and the ability to manage multiple priorities simultaneously.- Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.- Experience with LMS integrations, APIs, single sign-on (SSO), or user provisioning.- Exposure to SCORM, xAPI, or LTI standards.- Experience in cybersecurity, SaaS, or another technical or regulated industry.- Experience with compliance or certification tracking.- Interest in leveraging AI to improve learning operations, including tagging, search, and content recommendations.- Experience creating AI agents.#JK-LIWhy Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:+ Competitive compensation+ Comprehensive benefits+ Career success on your terms+ Flexible work environment+ Annual wellness and community outreach days+ Always on recognition for your contributions+ Global collaboration and networking opportunities Our Culture:



Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Remote Staff Accountant / Tax Professional — U.S. Firm (EST Hours)
About the Role An established U.S. public accounting firm is looking to add a remote Staff Accountant / Tax Professional to its team. This role supports a U.S.-based client and requires working hours aligned with U.S. Eastern Time. Responsibilities Prepare financial statements and supporting schedules Record and review adjusting journal entries Support preparation of U.S. individual and business tax returns Perform account reconciliations and analyze financial information Support month-end and year-end close processes Collaborate closely with the U.S.-based team for review and sign-off Qualifications3+ years of accounting experience, ideally supporting U.S.-based clients Bachelor's degree in Accounting, Finance, or related field Working knowledge of U.S. GAAP and general tax preparation concepts Strong written and spoken English Comfortable working independently in a fully remote environment Able to work U.S. Eastern Time business hours What's Offered Competitive compensation Fully remote position Opportunity to grow with a firm investing in long-term team structure To Apply This is a confidential search; the hiring firm's name and exact location will be shared with candidates who move forward in the process.
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📌 Remote Tax Accountant: Us Gaap & Tax Prep Specialist (Neuquén)
🏢 1801 Haleon Argentina
📍 Neuquén