Internal Customer Success Manager (INS897) We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check-ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals. This role was built to free up a co-founder who has been handling it directly.

Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check-ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals. This role was built to free up a co-founder who has been handling it directly.

Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.

Why You'll Want to Join - You will be paid in USD (bi-monthly: every 15th and 30th)

- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- This role requires availability during US business hours with responsiveness outside core hours when clients need you
- Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
- High-ownership role that grows with you as the company scales What You'll Work On Client Relationship Management - Be the primary point of contact for existing clients after the sale
- Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement
- Run regular check-ins across every active account and spot problems with a placed contractor before the client does
- Fix issues when they arise without waiting to be told and without letting things drop
- If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch Candidate Vetting and Placement - Evaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to present
- Tell the difference between a strong candidate and one who just interviews well




- Present your picks to clients, coordinate interviews, handle feedback, and close the placement
- Own the quality of every candidate that goes in front of a client Growth and Retention - Spot when a client is ready to hire again before they ask and bring it to them proactively
- When a client is happy, ask for a review and an introduction; most of the company's growth depends on it
- Mark first placements, milestones, and good moments with thoughtful, personalized gestures
- Turn client satisfaction into long-term relationships, repeat business, and referrals What You Bring - High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solving
- Full ownership mindset; if a client is unhappy, it is your problem until it is solved
- Relevant experience in customer success, account management, staffing, or recruiting
- Clear, real, personal written communication; a genuine message beats a polished generic one every time
- Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk
- Comfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it to Nice to Have - Background in staffing, recruiting, or offshore hiring
- Experience in a small, founder-led company where you had direct access to leadership and real ownership of outcomes
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa Application Process Overview - Initial Application - Submit your application and complete our prequalifying questions
- Video Introduction - Record an video introduction to showcase your communication skills and work experience
- Role-Specific Assessment - Complete an assessment tailored to the position (if applicable)
- Executive Interview - Meet with senior leadership to discuss role alignment
- Background & Reference Check - Professional reference verification
- Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

About Us Cordoba, Argentina

Full time

R14942

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work At





Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact The Role Hire date will be January 2027.

This is a hybrid role in our Cordoba, Argentina office, 4 days weekly.

Support day-to-day administration of our Learning Management System, including course setup, enrollments, user management, learning paths, and troubleshooting.

Manage courses and learning programs for multiple audiences, such as employees, customers, partners, and technical and non-technical roles, using audience-based access, visibility, and assignment rules.

Assist with data governance practices for learning data, including data quality checks, audits, retention, and consistent definitions across systems.

Build and maintain reports and dashboards on completions, engagement, compliance, and program effectiveness.

Partner with instructional designers, program managers, and business stakeholders to keep content organized, current, and aligned with audience needs.

Identify opportunities to automate manual work and improve the learner and administrator experience.

Experience / Technical Requirements - 3+ years of experience administering or supporting a Learning Management System (LMS).

Experience with Adobe Learning Manager is not required.

- Experience managing course catalogs for multiple audiences.
- Working knowledge of taxonomy, metadata, and content organization principles.
- Familiarity with data governance concepts, including data quality, standards, ownership, and auditing.
- Experience with reporting and analysis, including LMS reporting, Excel/Google Sheets, and ideally a business intelligence (BI) tool.
- Strong attention to detail and the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Experience with LMS integrations, APIs, single sign-on (SSO), or user provisioning.
- Exposure to SCORM, xAPI, or LTI standards.
- Experience in cybersecurity, SaaS, or another technical or regulated industry.
- Experience with compliance or certification tracking.
- Interest in leveraging AI to improve learning operations, including tagging, search, and content recommendations.
- Experience creating AI agents. #JK-LI Why Proofpoint?
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- General collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

📌 Bi & Customer Success Specialist (Buenos Aires)
🏢 Virtustant
📍 Buenos Aires