Patient Education Nurse Care Specialist Position Overview The Care Specialist is a field-based registered nurse who helps eligible patients understand and navigate approved resources related to their prescribed therapy with a integral biopharmaceutical company with presence in Puerto Rico. The role provides product and administration education, promotes health literacy and adherence to the prescribed treatment plan, and offers non-clinical education on health insurance, access pathways, and affordability resources. Through in-person, in-home, virtual, telephone, email, and appropriate community-based interactions, the Care Specialist supports patients across multiple therapeutic areas while protecting privacy, respecting individual choice, and promoting equitable access to support. Job Responsibilities
- Deliver approved products, administration, disease-state, onboarding, adherence, and health-literacy education to patients prescribed designated therapies.
- Educate patients and caregivers, within approved program parameters, on health insurance concepts, coverage processes, access pathways, and available affordability resources; connect patients with the appropriate approved services for individualized support.
- Help patients understand and use approved support tools and resources, including enrollment, reimbursement-support, copay or affordability, and other access services for which they may be eligible, without guaranteeing coverage or financial assistance.
- Encourage informed dialogue between patients and their healthcare providers and reinforce the treatment plan as prescribed.
- Provide supplemental injection or administration training when appropriately trained and authorized.
- Manage an assigned patient caseload and account geography, document interactions accurately and promptly,



and coordinate across internal and external partners to support a consistent patient experience.
- Contribute practical field insights to the development and continuous improvement of patient programs, educational plans and materials.
- Manage travel and program expenses within applicable standards and complete all required company and service-provider training.
- Perform other program-related responsibilities assigned by management and approved through established review processes.
- Follow all applicable policies, procedures, privacy requirements, program standards, and approved written guidance, as amended.
- Use only approved tools, resources, information, and materials that have completed the required divisional review and approval process, including STAR review where applicable.
- Do not provide medical advice, diagnose, recommend treatment changes, interpret clinical results, or interfere with decisions between a patient and healthcare provider; refer clinical questions to the patient’s healthcare provider.
- Provide general educational information about insurance, access, and affordability within the approved role scope; do not make coverage determinations, promise reimbursement or financial support, or provide legal, financial, or insurance advice.
- Protect patient privacy and confidentiality in every setting and promptly report adverse events, product complaints,



or other reportable information according to established procedures. Compensation and Benefits
- Competitive annual base salary based on the candidate’s qualifications, experience, and applicable compensation guidelines.
- Car allowance to support field travel throughout Puerto Rico.
- Business-related fuel, toll, and parking expenses incurred during field work is covered
- Opportunity to participate in a performance-based incentive program tied to applicable patient support program goals, subject to program terms and company guidelines.
- Access to health insurance benefits in accordance with applicable plan terms and eligibility requirements.
- Professional development, learning, and career growth opportunities designed to support continued success in the role.
- Additional benefits and recognition opportunities may be available based on eligibility and applicable company programs. Core Competencies
- Patient-centered communication: Communicates complex information clearly, respectfully, and in ways that reflect varied health-literacy needs.
- Access and affordability navigation: Explains approved coverage and support pathways accurately and connects patients to appropriate resources.
- Inclusive relationship building: Builds trust across diverse patients, caregiver, healthcare, community, and cross-functional audiences.
- Presentation and facilitation: Delivers clear, engaging, and accurate education to individuals and groups.
- Planning and execution: Prioritizes effectively, manages time and travel, and maintains accurate follow-through across a large geography.
- Collaboration and influence: Works constructively across teams, navigates differing perspectives, and builds alignment within role boundaries.
- Judgment and accountability: Ap

📌 Care Specialist (Tandil)
🏢 HomeWell Care Services Northern Colorado
📍 Tandil