Job Title: Technical Support Specialist Intern

Location: Tucumán, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary

We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The adecuado candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities

- Provide first-level technical support to customers via email, chat, and phone.

- Troubleshoot and resolve software issues in a timely manner.

- Document customer interactions and technical solutions accurately.

- Assist in maintaining support documentation and FAQs.

- Collaborate with cross-functional teams to escalate and resolve complex issues.





- Analyze support data using Excel to identify trends and improvement opportunities.

- Participate in team meetings and contribute to process improvement discussions.

- Support onboarding and training activities for new users.

- Use AI Tools to enhance the Team´s Efficiency

Qualifications

- Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.

- Strong verbal and written communication skills in English and Spanish.

- Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).

- Customer-focused mindset with problem-solving abilities.

- Ability to work independently and as part of a team.

- Prior experience in a technical or customer support role is a plus.

📌 Technical Support Intern (San Miguel de Tucumán)
🏢 Sovos Latinoamérica
📍 San Miguel de Tucumán