About SUMA SUMA exists to elevate the built world by transforming the way place is operated. We're commercial real estate owners and operators ourselves, and SUMA grew out of systems we built for our own portfolio. Today, we commercialize two complementary products: Concierge (5-star hospitality-level communications layer for commercial real estate) and Performance (advanced intelligence platform to improve decision-making & optimize performance). We're a lean founding team dually-based in Miami Beach and New York City, live with customers across office, industrial, multifamily, and experiential retail. The role The role combines two responsibilities. First, you'll work directly with our customers, managing communication and coordination for the properties you support through our platform, so tenants, vendors, and owners have a consistently excellent experience. Second, you'll help improve our systems and operations, reducing manual work over time and continually raising the quality of service we deliver.

What you'll do
• Serve as the day-to-day point of contact for the owners and operators we support, from onboarding onto our platform to regular reporting.
• Manage communication across email, text, and phone, routing requests between tenants, vendors, property teams, and owners through our platform and turning each one into clear next steps.
• Schedule vendors and access, and follow through until every request is fulfilled and confirmed.
• Hold each property to its standards: track deliverables, flag issues early, and close the loop with clients.




• Escalate safety issues, spending decisions, and anything unusual quickly and clearly.
• Improve our systems and reduce manual work over time by mapping how work flows, testing new features, and turning front-line insight into automations and product improvements. Who you are
• You're excited to work directly on transforming the experience the built world delivers to the people who use it.
• You have a hospitality instinct and care how people feel after every interaction.
• You think in systems, spot patterns, and fix root causes.
• Your written and spoken English is excellent, and you communicate clearly and confidently with clients and vendors, even when someone is upset.
• You're highly organized and proactive: you see your work through and fix problems before being asked.
• You're sharp, curious, and quick to learn new software.
• You're early in your career and want to grow with a mission-driven company that's changing how places are run.
• Client-facing, customer success, or property management experience is a plus. Details Full-time, permanent, remote position with significant growth potential at SUMA. Working US business hours (Eastern or Pacific). Pay is competitive. You'll train on live work with our team from your first week. To apply Apply here via LinkedIn or email Lucio at [email protected]. Please include your resume and a few sentences about a time you turned a frustrated customer into a happy one (or, if that hasn't happened for you yet, what interests you

about the role
).

📌 Operations Analyst (Argentina)
🏢 Suma
📍 Argentina