AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE
We are looking for a Mid-level Java Developer to own backend Java services and platform-level engineering for the Case object ecosystem, covering service logic, data processing, and platform reliability. The mandatory requirements are 3+ years of experience as a Mid-Level Engineer, Java backend software engineering experience, hands-on API and integration experience, production troubleshooting and incident support, production monitoring and alert triage, and an upper-intermediate English level. WHAT YOU WILL DO
- Own backend Java services and platform-level engineering for the Case object ecosystem, including service logic, data processing, and platform reliability.
- Contribute to engineering work on daemons and MuleSoft capabilities in the integration layer.
- Diagnose and resolve API/integration failures affecting downstream Salesforce Service Cloud processes.
- Participate in the developer first responder (DFR) rotation and the ops review process,



providing hands-on production troubleshooting and incident support.
- Triage critical alerts related to backend service and platform health.
- Handle keep-the-lights-on requests, track open incidents, and document findings in Confluence.
- Partner with cross-functional stakeholders to keep case workflows running reliably. MUST HAVES
- 3+ years of experience as a Mid-Level Engineer.
- Java Backend software engineering experience.
- Hands-on API/integration experience.
- Production troubleshooting and incident support experience.
- Experience with production monitoring, alert triage, and service/platform health.
- Experience diagnosing and resolving API/integration failures.
- Upper-intermediate English level. NICE TO HAVES
- MuleSoft (strongly desired).
- Salesforce Service Cloud integration experience.
- Enterprise integration / middleware experience.
- Message-based or asynchronous integration experience.
- Data processing / data transformation experience.
- CI/CD and DevOps experience.
- Monitoring / observability tools. PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Versátil schedule with remote and office options.

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🏢 AgileEngine
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