Job Title: Technical Support Specialist Intern

Location:
Tucumán, Argentina Department: Customer Support Reports to: Manager, Customer Support Job Summary: We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The adecuado candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities
· Provide first-level technical support to customers via email, chat, and phone.
· Troubleshoot and resolve software issues in a timely manner.
· Document customer interactions and technical solutions accurately.
· Assist in maintaining support documentation and FAQs.
· Collaborate with cross-functional teams to escalate and resolve complex issues.




· Analyze support data using Excel to identify trends and improvement opportunities.
· Participate in team meetings and contribute to process improvement discussions.
· Support onboarding and training activities for new users.
· Use AI Tools to enhance the Team´s Efficiency

Qualifications:
· Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.
· Strong verbal and written communication skills in English and Spanish.
· Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).
· Customer-focused mindset with problem-solving abilities.
· Ability to work independently and as part of a team.
· Prior experience in a technical or customer support role is a plus.

📌 Technical Support Intern (San Miguel de Tucumán)
🏢 Sovos Compliance
📍 San Miguel de Tucumán