Sezzle seeks a Manager, Tier 2 Support to lead the escalation team responsible for high-impact shopper issues, access, identity verification, and payment investigations. You will drive rapid, accurate resolutions and defend decisions for auditors and bank partners. You will collaborate with Product, Risk, Payments, and Trust & Safety to reduce escalations and improve processes, reporting metrics weekly and monthly.
📌 Manager, Tier 2 Support (Tandil)
🏢 Sezzle
📍 Tandil