COMMUNITY OF PRACTICE: Digital Delivery

PRIMARY SOLUTIONS GROUP: Salesforce

REPORTS TO: Associate Director, Salesforce Technical

LOCATION: Buenos Aires & Santiago de Chile (hybrid)

EMPLOYMENT TYPE: Full time, regular

Who Is Marcus Thomas?

Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.

We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.

Location and Work Arrangement

Local candidates are preferred for this role.

- Buenos Aires: Employees in the Buenos Aires area work from the BA office each Tuesday & Wednesday.
- Santiago de Chile: Employees in the Buenos Aires area work from the Santiago office each Tuesday & Wednesday.
- Remote: Employees elsewhere in LATAM may work remotely.

Candidates must have an established primary residence in an approved state before an offer can be issued. We can’t issue an offer based on a planned future move without a valid address.

About the Role

The Technical Architect is a senior technical expert responsible for designing scalable solutions, defining architecture, and ensuring high-quality delivery across Salesforce platforms, including Marketing Cloud, Data 365, and CRM. This role serves as a key reference for technical strategy, mentoring team members, guiding implementation decisions, and ensuring adherence to best practices. The Technical Architect evaluates complex technical challenges, oversees code quality,



and collaborates closely with cross-functional teams to ensure feasibility and alignment with broader solution design.

Key Responsibilities

- Design and define technical architecture and solution approach across Salesforce platforms (D360, MC, CRM).

- Review and validate solution designs from Technical Developers and Senior Technical Developers.

- Lead client discovery sessions to uncover requirements, clarify business needs, and translate findings into actionable technical direction and architectural recommendations.

- Lead project delivery in close partnership with the Project Manager and Account Manager, ensuring technical execution aligns with scope, timelines, and client expectations.

- Provide architectural direction across the project lifecycle while collaborating with PM and AM to anticipate risks, support decision ‑ making, and maintain a unified delivery strategy.

- Provide guidance on data models, integrations, API strategy, and security best practices.

- Oversee code reviews and ensure adherence to architectural and coding standards.

- Estimate complexity and effort for high-impact technical tasks and projects.

- Identify risks and propose mitigation strategies during design and development phases.

- Collaborate with Solutions Architects to ensure alignment between technical implementation and business/solution design.

- Support troubleshooting of high-complexity defects and production issues.

- Document architectural decisions, technical patterns, reusable components, and deployment guidelines.

- Participate in pre-sales efforts by providing technical feasibility, architecture input, and scoping support when required.

- Mentor developers, provide technical coaching, and promote continuous improvement within the practice.

- Lead and support the deployment architecture across environments, defining standards, release strategies, and automation approaches to ensure scalable, reliable, and low risk deployments.

What Success Looks Like

30-Day Expectations

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📌 Technical Architect (Buenos Aires)
🏢 Marcus Thomas
📍 Buenos Aires