WW517 Customer Experience Agent
WW517 Customer Experience Agent
19 feb
Importante empresa del sector
Buenos Aires C.F.
Responsibilities:Maintain a positive, empathetic and professional attitude toward customers at all times.Respond promptly to customer inquiriesmunicate with customers through online portals/systemsAcknowledge and resolve customer complaints.Serve as product expert to support customer needsProcess orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments and complaintsmunicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.Amazing personalityRequirements:Fluent in English, both written and spoken.High school diploma,
general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Has working knowledge of various online communication tools used in e:commerce businesses and SaaS platforms1:2 years of experience in Customer SupportExperience in handling E:commerce/Saas businesses is a plusExperience working remotely is a plusHave handled customer support needs of US/UK clientsHas great problem solving skillsCan work with minimum supervisionOpen to working in shiftsHas a conducive remote working environmentHas a stable internet connection, hardware and power : with backups in case of outages
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