Retail Training Project-Based Support

Overview

We are seeking an experienced project-based support resource to help update our retail training content and learning platform.

This resource will work closely with head of Retail Operations to review the current training environment, help establish an improved structure, and execute the updates needed to create a more current, organized, and scalable training experience for our retail teams.

The idóneo resource will bring both training content experience and strong technical aptitude. We are looking for someone who can understand the bigger picture of how training should be structured and delivered, while also being hands-on in building and implementing the content.

High-Level Scope

Training Content Refresh

- Review and update existing retail training materials to align with current policies, procedures, systems, and operational expectations.
- Refresh existing PowerPoint-based training content and identify outdated or redundant materials.
- Develop scripts and leverage AI tools to create voiceovers for applicable training content.

LMS Organization & Optimization

- Audit and clean up the existing Zunos LMS environment.
- Help develop a more intuitive and scalable structure for organizing and delivering training.
- Create learning flows, series, quizzes, and role-based training experiences for different employee groups.
- Organize content in a way that makes ongoing updates and maintenance easier.

Training & Operations Integration

- Help connect training content, policies, procedures, and operational resources with StoreForce’s new retail operations platform.
- Identify opportunities to streamline how information is delivered to stores and reduce duplication across systems.




- Support the broader goal of creating a more centralized, one-stop-shop experience for retail employees.

Experience & Skill Set The ideal resource will have a combination of training development, content management, and systems experience, including:

- Experience developing and updating employee training content and materials.
- Strong PowerPoint and presentation development skills.
- Experience developing scripts for training and voiceover content.
- Experience working with AI tools for content creation and/or voice generation.
- Experience working within or managing an LMS such as Zunos or a similar platform.
- Experience developing learning paths, training flows, quizzes, and role-based learning experiences.
- Strong technical aptitude and ability to quickly learn new platforms and systems.
- Ability to assess existing content and recommend how it can be better organized and delivered.
- Ability to think through the structure and strategy of the training experience and then execute against it.
- Strong organizational and project management skills with the ability to work independently.
- Retail, frontline employee, or multi-location training experience preferred.

Desired Outcome The goal of this project is to create a current, streamlined, and scalable retail training environment that is easier for employees to navigate and easier for the internal team to maintain. At the completion of the project, training content should reflect current policies and processes, outdated content should be eliminated, learning should be better organized by employee audience, and training and operational resources should be more effectively connected across platforms.

Monday to Friday (Pacific Standard Time)

Salary: Usd 1,300

Job Types: Full-time, Permanent

Pay: From $1,917,500.00 per month

Work Location: Remote

📌 Instructional Designer (Buenos Aires)
🏢 Global Fidelis
📍 Buenos Aires