Role Description This full-time, on-site Online Telephone Customer Service role at Kary Group is based in La Plata. The position involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information about products, services, and policies. The role includes documenting interactions in the customer relationship management (CRM) system, following established procedures, and escalating complex cases when necessary.

Team members are expected to manage call queues efficiently, maintain a professional and courteous tone, and contribute to continuous improvement by sharing customer feedback with supervisors. The role may also involve supporting online channels such as email or chat, coordinating with other departments, and participating in periodic training to stay current on updates.

Qualifications

- Strong Communication skills for clear,



courteous telephone support and customer interaction.
- Analytical Skills to assess customer issues, identify root causes, and propose effective solutions.
- Research and Writing skills to locate accurate information, document cases, and prepare concise responses.
- Training experience or aptitude to learn new systems quickly and support knowledge sharing within the team.
- Previous customer service or call center experience, preferably in an on-site environment.
- Ability to work full-time with consistent punctuality and reliability in La Plata.
- Comfort with CRM tools, telephony systems, and basic office software.
- High level of patience, problem-solving attitude, and commitment to customer satisfaction.

📌 Online telephone customer service (Argentina)
🏢 Kary Group
📍 Argentina