Adly is a technology, data, and performance driven portfolio of SaaS subscription and content companies. Our founders have built, acquired, scaled, and sold several SaaS and content businesses, and have added many of those portfolio companies into Adly.

Under Adly’s current umbrella are multiple social media growth SaaS businesses, a technology driven dating platform, a B2B WiFi marketing platform, ad-driven content sites, and several more to come. We utilize a combination of paid media (Facebook Ads, Google Ads), organic search / SEO strategy, funnel optimization / CRO, and product design to scale user acquisition and maximize retention across the portfolio.

About the Role

This is a full-time Operations Specialist role, five days a week, including one weekend day, engaged as an international contractor. You'll work on one of our fastest-growing consumer products, handling the day-to-day operational tasks that keep it running (processing customer requests, maintaining company data, following up with customers and tracking orders to completion) and finding ways to make that work faster and less manual. You'll join a growing operations team and work closely with the operations manager, the product and engineering team, and the customer experience team.

Responsibilities:

Operations (Day-to-Day)

- Handle customer requests. Make sure each request has everything it needs to be completed, and step in when one can't go through on its own.
- Research company information. Find and verify company contact details using online sources and AI tools.
- Communicate with customers. Reach out to customers as needed to troubleshoot their orders.
- Track orders to completion. Monitor orders until they're completed, and follow up when something gets stuck.




- Solve unusual cases. Troubleshoot orders that don't fit the standard process.
- Support the customer service team with questions about orders.

Process Improvement & Cross-Functional

- Identify and flag product issues. You'll be one of the first people to notice bugs or gaps in the system. Log them in Asana with a clear description and work with the product team to get them resolved.
- Help reduce manual work. Suggest and test improvements to our tools, data and procedures so more orders go through without manual review.
- Follow and update SOPs. Work from our existing procedures and help keep them current as the process changes.

Qualifications

Required:

- 1+ years in an operations, back-office or operations-CX role, ideally at a startup or fast-growing product company
- Strong written and spoken English. You'll write to customers and companies, and write internal notes and bug reports every day
- Careful judgment. You can tell when a case is safe to send and when it needs a second look, and you get it right consistently
- Comfortable using AI tools (ChatGPT, Claude, etc.) and spreadsheets to speed up research
- Highly organized and self-directed. You'll manage your own queue, prioritize, and flag issues and blockers without being asked
- Available full time, five days a week (ideally including Saturdays and Sundays), with overlap with US Eastern Time hours
- Based in Argentina

Preferred:

- Spanish
- Experience with subscription-based or SaaS products, or with refunds and payments
- Experience with Asana, Slack and Google Workspace
- Basic scripting (Python, Apps Script) or experience automating repetitive tasks
- Experience working in a fast-paced environment where things change quickly and ambiguity is normal

📌 Operations Specialist (Provincia de Buenos Aires)
🏢 adly
📍 Provincia de Buenos Aires