To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Customer Service Representative

About The Company

Our client provides a platform that allows businesses to build custom applications for websites, internal tools, and mobile solutions. Their goal is to help companies simplify workflows, improve operations, and create digital solutions tailored to their specific needs.

Job Overview

We are looking for a proactive and customer-oriented Customer Success Representative to help establish and develop the Customer Success department from the ground up.

In this role, you will be responsible for building strong relationships with customers, helping them understand and navigate the platform, addressing questions and challenges, and ensuring they get the most value out of the solutions available.

You will work closely with customers to understand their goals, guide them through the platform's features, support their onboarding process, and identify opportunities to improve their overall experience.

As this is a new department, you will also help establish customer success processes, communication workflows, and strategies to improve customer satisfaction and retention.

Key Responsibilities

Customer Onboarding & Support

- Guide new customers through the onboarding process and help them get started with the platform.
- Explain platform features, functionalities, and available tools.
- Assist customers with questions related to building and managing their custom applications.
- Provide guidance on how to use the platform to create website applications, internal business tools, and mobile solutions.




- Troubleshoot basic issues and coordinate with the technical team when more advanced assistance is required.

Customer Relationship Management

- Build and maintain strong relationships with customers.
- Conduct regular follow-ups to understand customer needs, progress, and satisfaction.
- Act as the main point of contact for assigned customers.
- Proactively identify potential challenges and help customers find solutions.
- Ensure customers are successfully adopting and using the platform.

Customer Retention & Growth

- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Recognize potential retention risks and proactively address customer concerns.
- Identify opportunities to introduce customers to additional platform features and capabilities.
- Encourage product adoption and help customers achieve their desired outcomes.
- Collect customer feedback and communicate suggestions for product improvements to the relevant teams.

Department Development

- Help build the Customer Success department and establish its initial processes.
- Develop customer communication workflows, onboarding procedures, and follow-up strategies.
- Help define KPIs to measure customer satisfaction, engagement, retention, and platform adoption.
- Maintain accurate customer records and document interactions,



feedback, and ongoing issues.
- Contribute ideas to improve the overall customer journey as the company grows.

Requirements

- Previous experience in Customer Success, Customer Support, Account Management, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Customer-oriented mindset with a proactive approach to resolving issues.
- Ability to explain technical concepts and software functionalities in a simple and understandable way.
- Comfortable working independently and taking ownership of responsibilities.
- Ability to manage multiple customer relationships and follow-ups.
- Strong English communication skills.

Nice to Have

- Experience working with SaaS platforms or software products.
- Familiarity with website builders, app-building platforms, or no-code/low-code tools.
- Experience onboarding customers and providing software demonstrations.
- Familiarity with CRM platforms and customer success tools.
- Experience monitoring customer satisfaction, retention, and product adoption metrics.
- Previous experience helping establish a Customer Success or Support department from scratch.

Schedule

- Part-time position – 10 hours per week.
- Versátil schedule within 9:00 AM to 5:00 PM Central Time (CT).

Compensation & Benefits

- Payment in USD or local currency, according to the candidate's preference.
- Fully remote opportunity.
- Flexible working hours.
- Opportunity to build and shape a Customer Success department from the ground up.
- Potential to grow into a full-time position.

📌 Customer Service Representative – Software Development (Argentina)
🏢 Virtustant
📍 Argentina