✨ We're looking for you! → IT Service Delivery Manager

? Hybrid, Buenos Aires | ? Full-time | ⚙️ IT Service Delivery & SAP AMS | ? Integral Consumer Goods Company

Own the run operations of business-critical Supply Chain and Finance applications across the South region. You'll be the bridge between business stakeholders, internal IT teams, and external AMS providers, making sure service is stable, users are well supported, and every vendor delivers at its best. A role for a hands-on leader who combines ITIL rigor with strong people and vendor management skills.

? What you'd do:

- Lead the RUN service for SAP Supply Chain and Finance applications, driving operational excellence and user adoption.
- Manage and guide large external AMS teams, both onsite and offshore.
- Act as the main escalation point for critical incidents, coordinating resolver teams and leading post-incident reviews.
- Run governance with vendors: SLA and KPI reviews, quality of service, and performance follow-up.
- Drive proactive problem management to reduce recurring failures.
- Ensure a consistent, efficient change management process.
- Own the Build to Run handover from projects and enhancements into support.
- Promote knowledge management so documentation is complete, current, and shared.




- Report service performance and key metrics to leadership on a regular basis.
- Build close relationships with BRMs and business stakeholders to anticipate needs and issues.
- Partner with application and infrastructure teams to solve issues and push continuous service improvement.

? What we're looking for:

- Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field.
- Advanced English for international collaborative work.
- 5+ years in IT service delivery, application support, or IT operations management.
- Solid ITIL knowledge, especially Incident, Request, Problem, and Change Management.
- Proven experience managing third-party or AMS providers and leading physical and virtual teams.
- Hands-on experience supporting IT applications, ideally SAP Supply Chain and/or Finance modules.
- Experience working with ServiceNow.
- Strong communication and stakeholder management skills, able to handle tough conversations with empathy.
- Organized, analytical, and solution-oriented, with the ability to prioritize in a large, multi-country environment.
- ⭐️ PLUS: ITIL v4 certification; Power BI; experience with other ERP or Finance and Supply Chain applications; additional languages.

📌 IT Service Delivery Manager (Provincia de Buenos Aires)
🏢 LaPieza
📍 Provincia de Buenos Aires