Rank / Job title Staff / Service Manager

Reports to GDS SMO Global Leader

About EY Payroll Operate

EY Integral Payroll Operate (GPO) is part of the People Advisory Services (PAS) service offering of EY. Payroll Operate is on a transformational journey. Our vision is to be the No.1 workforce supply chain solution provider for multinational clients. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in standardizing a globally industrialized way of working, leveraging a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive consistently high-quality client experience whilst improving overall profitability and enable growth in market share for EY in the industry.

The opportunity

We are currently seeking a Service Staff to support the client management activities on our Multi-Country Payroll Operate engagements.

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple countries and servicing the client globally in line with the EY Payroll Operate practices. SMO ensures that client service management is standardized, efficient, compliant and adheres to the global contracts and solutions.

Responsibilities

- Support the SMO and account teams to ensure consistent service delivery and client management.
- Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.
- Support the service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
- Support the consistent usage of the global payroll technology and processes to support the multi-country services.
- Communicate with cross-functional team members at all levels.
- Support the data collation process for SLA reporting and issue log maintenance.
- Work on annual rollover tasks, such as calendar preparation and EY tool updates.




- Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
- Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
- Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
- Contribute to implementing process improvements to elevate service delivery, including ad-hoc projects.
- Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
- Support the budget preparation and invoice management.
- Manage client and EY team access to engagement platforms.
- Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.

Skills and attributes for success

- Ability to quickly learn new information, processes and procedures
- Ability to meet deadlines and identify and resolve problems
- Experience in the use of Microsoft Office suite of products
- Excellent communication skills
- Being highly organised, proactive and a self-starter attitude
- Strong attention to detail and ability to work in a dynamic environment

To qualify for the role, you must have

- Degree and/or undergraduate professional qualification
- Excellent English language skills
- Client serving and quality focused mindset
- Service management and/or payroll coordination experience would be advantage
- Project management experience would be an advantage
- Advanced knowledge in the use of Microsoft Office suite of products would be useful

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across 8 locations – Argentina, China, India, Hungary, Spain, the Philippines,



Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting-edge payroll projects.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.
- Dynamic growth business: EY’s Global Payroll Operate business is experiencing unprecedented growth. Be part of a global success story and make a difference while benefiting from being part of a large global organization and one of the world’s most trusted brands.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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📌 Tax Payroll SMO - GPO - Advanced Analyst - EY Global Delivery Services (Buenos Aires)
🏢 EY
📍 Buenos Aires