This is a first-line, hands‑on people leadership role supporting a local team of a global operation. The focus is on day‑to‑day execution, prioritization, coaching, and performance support to deliver timely, high‑quality client solutions. Shift: Monday–Friday, 1:00 pm – 10:00 pm Job Responsibilities
- Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
- Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and elevate risks/issues to management
- Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
- Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
- Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients




- Identify improvement opportunities and support implementation in partnership with management and global partners Required Qualifications, Skills and Capabilities
- Advanced English
- 10+ years of relevant operations/service delivery experience
- Proven experience leading a team is required.
- Strong communication, organization, and problem‑solving skills Preferred Qualifications
- Exposure to KPI tracking and basic workforce planning Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune General 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow‑people with a unique combination of skill + passion.

📌 Bilingual Operations Manager (Quilmes)
🏢 Merck Gruppe - MSD Sharp & Dohme
📍 Quilmes