- Develop and direct project operation team members to perform all assigned operational functions (Sales, Pricing, Ops)

- Ensure compliance with government regulations (TSA, US Customs, etc.).

- Develop and implement measures, standards, and operational processes to ensure high quality services for customers. Perform regular evaluations of results accomplished.

- Ensure the accuracy of data and conduct accurate review and closeout of files.

- Implement continuous improvement plans and actions to ensure steady progress is made in documentation, customer relations, rating, quoting, booking, tracking, and invoicing activities.

- Maintain courteous, prompt, and efficient customer relations.

- Help select, train, and develop qualified personnel.

- Prepare timely management information and reports as specified and requested.

- Ensure compliance with Hazardous Materials regulations.

- Ensure all vendors meet service standards and provide Noatum Logistics with the best possible price and service. Adhere to established credit policies.

- Develop and maintain successful relationships with local vendors (e.g., steamship line representatives, airlines, freight forwarders, customs brokers, local pickup and delivery companies, regional trucking companies, line haul providers).





- Treat proprietary information with the utmost confidentiality and maintain the security of computer systems.

- As a joint responsibility with the VP, Project Logistics, develop and maintain an office atmosphere conducive to continual growth of employees.

Minimum Requirements

- College degree in related field or equivalent combination of experience and education.

- 3 to 5 years operational experience in international transportation, preferably with an international freight forwarder.

- Knowledge and skill in import/export operations, processes, and documentation requireements and preparation.

- Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commission, Interstate Commerce Commission, U.S. Customs, environmental, import/export, maritime, human resources).

- Excellent interpersonal, communication and presentation skills (written and verbal).

- Effective organization and project management skills.

- Demonstrated successful negotiation and customer satisfaction skills.

- Ability to effectively resolve customer complaints and problems and restore or maintain business.

- Competency in PC, spreadsheets, and database applications (including Microsoft Office Suite).

- Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change, with minimal supervision.

📌 Operations Manager - Project Solutions (Benito Juárez)
🏢 NOATUM LOGISTICS
📍 Benito Juárez